Email Terms & Conditions

Terms & Conditions.

Collection / Delivery:
All goods collected / delivered must have a detailed inventory documented. No claims may be made for items not on the list or receipt.
Any additional costs arising from collection / delivery arranged by Seabrook or the client for that matter will be for the clients account / expense.
Vehicles delivered or collected by Seabrook (or any supplier contracted thereof) representatives must be supplied with a comprehensive check sheet detailing all damages and associated details.

Seabrook (or any supplier contracted thereof) are in no way whatsoever liable for any damages or loss or theft whilst the clients goods / vehicle is in transit. Damaged goods claims must be received by us within 5 working days.

Any and all storage charges are for the clients account.
Goods / vehicles stored beyond the allocated time will incur the respective storage charges.
All goods / vehicles are stored at the clients own risk. Seabrook is in no way whatsoever liable for any damages or loss or theft.

If your goods are not insured by yourself, the client, they travel and are handled and stored at the owners risk.
All goods are not insured.
In the event that you the client does opt and pay for Seabrook insurance, please check with your respective Seabrook representative as to what this insurance does and does not cover.

Delivery to Port:
Transit times provided are only indicative and the Carrier does not undertake that the Goods shall arrive or be available at any place at the Port of Discharge or the Place of Delivery at any particular time.
At the time of booking, hazardous cargo is subject to the acceptance policy of the involved ports and vessels – these additional charges and Terms shall be provided by shipping line upon request.
If your goods are stopped by customs for inspection, this may incur additional storage charges which are for your account.

We allow for 21 days whereby payment hasn’t been received, thereafer we reserve the right to sell part or all of the goods.
The cost of sale or disposal will be charged to the client. Any eventual surplus will be paid without interest.
This invoice and its associated rates / costs / and amounts shown is only valid for 3 days from date of Invoice, after that, the associated rates / costs / and amounts will be recalculated and the invoice re-sent.
Please ensure that you send your proof of payment to your respective Seabrook South Africa representative.
All payments must be paid to the value stated on the invoice in full. Bank fee’s and any transfer costs are for the clients account. Short-payments will be require re-payments from the client.

Cancellations or Amendments:
Any booking amendments, penalties and/or cancellation fees incurred will be for the clients account and billed accordingly.

Destination Charges:
All charges, documentation, handling and correspondance for the destination are managed and charged accordingly. This includes discharge, unpack, local custom clearance, VAT, GST, Duties and any other fee’s that arise. These destination charges are separate from this Seabrook South Africa invoice.

Quotations and Invoices are subject to all applicable charges, surcharges, fees, adjustment factors (including local ones) rules, exceptions and exclusions pursuant to the Shipping Line Tariff or as indicated by, but not limited to, the terms of this quotation (the ” Additional Charges and Terms “). Such Additional Charges and Terms may include terminal handling charges, port fees, overweight charges, documentation fees, customs charges. General Rate Increases (GRI’s), by which is meant general changes in the rate for Basic Ocean Freight (BAS), will not apply to this quotation and BAS will thus not be adjusted by a GRI during the term of this quotation.
Upon Price Calculation Date (PCD) is the date that Shipping Line will use to determine applicable rates, charges, surchages applicable to the shipment.

At Seabrook, we always factor in all associated costs into our rates so there are no hidden surprises, however although unlikely, it could happen that your cargo may be selected for customs inspection and/or
X-rays check, this is very rare, but can happen form time to time. In the even that this does occur, charge are for the clients account.
Batteries on all vehicles are considered limited life items and as such, Seabrook Cargo Services and any related partner within the service chain is not liable for any damages or battery failing thereof. Batteries are the sole responsibility of the client.

Personal Moves of Household goods T&C’s.

The contract explains your rights, obligations and responsibilities and
those of Metro Movers (When we use the word “you” it means the
customer, when we use the word “us” it means Metro Movers.
These conditions can only be changed or amended by written
agreement between us. Our liability for loss or damage is limited (in
this connection, please pay special attention to Clause 8).
1. Our quotation is a fixed price and does not include
We may change the quotation if:
a) You do not accept within 28 days.
b) The work has not been completed within three months if
you have caused the delay.
c) Our costs go up because of changes in the official rate of
exchange between the currency of South Africa and
foreign currency, taxation or freight charges outside of our
d) Extra goods are removed or stored or both to which these
conditions will apply.
e) We have to collect or deliver above a second floor unless
we have agreed to do so in writing.
f) We supply extra services at your request.
g) There are delays outside of our control.
h) The stairs, lifts or doorways are inadequate for easy
delivery, or the road or approach are unsuitable for our
vehicles. UNLESS you have told us in writing of these
problems before we prepared the quotation.
In all these circumstances, you agree to pay the extra charges.
2. Work not included in the quotation.
Unless agreed in writing we will not:
a) Dismantle or assemble unit furniture (flat-pack), fitments or
fittings or take down curtaining.
b) Disconnect or reconnect appliances, fittings or equipment.
c) Remove or lay fitted floor coverings.
d) Move or store any items excluded under Clause 5.
If any of our staff does this kind of work for you, we
will not be liable for any loss or damage.
3. Your responsibility during removals.
It will be your sole responsibility to:
a) Ensure that nothing is taken away in error or left behind.
b) Obtain at your own expense all documents necessary for
the removal to be completed.
c) Take responsibility for security of your goods at the
departure and destination points by being present yourself
or by having someone represent you.
d) Adequately prepare and stabilize appliances and
equipment prior to their removal.
e) Arrange and pay for any necessary parking facilities.
We will not be liable for any loss or damage costs or
additional charges that may arise from any of these
4. Ownership of Goods.
By entering into this contract, you warrant that:
a) The goods to be removed are your own property or
b) You have the authority of the owner of the property to enter
into this contract in respect of the goods to be moved or
You will indemnify us in respect of any damages and/or
costs against us if these warranties are not true.

5. What is excluded?
The following items are specifically excluded from this
contract and if damaged:
a) Jewellery, watches, trinkets, precious stones, money,
deeds, securities, stamps, coins or goods or collections of
a similar kind.
b) Potentially dangerous, damaging or explosive items.
c) Goods likely to encourage vermin or other pests or to
cause infestations.
d) Refrigerated or frozen food or drink.
e) Any animals including pets, birds or fish (and their cages
and tanks)
f) Keys, these must be retained by you.
We are entitled to dispose of (without notice) and
goods submitted which are listed under 5b, 5c and 5d.
6. Cancellation
If you cancel or postpone your removal, we may make a charge
to cover our expenses and or loss.
7. Paying for the removal.
a) All charges are required to be paid in full at least 5
working days prior to the removal.
b) You may not withhold any payment due to us because of
any claim you may wish to make against us.
c) Overdue accounts will incur interest at 2% per month.
d) Should we hand your account over for collection, you
will be responsible for the legal fees incurred.
8. Our liability for loss or damage.
If we are liable for losing, damaging or failing to deliver your
goods, our liability will be limited to a maximum payment
proportion of R30 per cubic meter of the volume of the item
lost or damaged even if it forms part of a pair or set. We
may decide to pay for the repair or replacement of the item.
We will not be liable for loss or damage resulting from:
a) Fire, loss or damage while goods are in store.
b) Moths, vermin or similar infestation, cleaning, repairing or
restoring (unless we did the work), war, invasion, acts of
foreign enemies, hostilities (whether war is declared or
not), civil war, rebellion, military coup, wear and tear,
leakage or evaporation, atmospheric or climatic changes.
c) Death, injury, sickness or disease arising from the removal
or warehousing of any frozen food or drink. Frozen goods
are only moved at your risk.
d) Any consequential loss of any kind except as stated in
Clause 9.
e) Items which are brittle or have an inherent defect, the
mechanism or components in electronics, electrical or
clockwork or motor-driven goods (unless there are outward
signs and visible signs of impact damage) sensitive
equipment or self-assembled furniture that is dismantled
and/or re-assembled regardless of who built it originally or
self-assembled furniture which is not suitable for
f) Any goods not packed or unpacked by us.
g) Items left inside cupboards or other furniture.
h) Food or plants.
i) Fixtures, fittings, property or goods damaged as a result of
difficult access.
j) Goods received from a third party in an unknown condition.
k) Damage to deep freezers in which goods are packed.
l) Any item referred to in Clause 5.

9. Delays in transit.
If we do not keep to an agreed written time schedule and the
delay is within our reasonable control we will pay your
reasonable expenses up to a maximum of R750 if through no
fault of ours we are unable to deliver your goods, we will take
them into store. The contract will then be fulfilled and any
additional service(s), including storage and delivery will be at
your expense.
10. Damage to premises.
You must note all damages to premises on the delivery receipt
and confirm it in writing within seven days. The time limit is
essential. Our liability will be limited to R100 and we may
arrange to have the damage repaired by ourselves.
11. Time limits for claims.
We will not be liable for any loss or damage to any goods unless:
a) Any claim for loss or damage to goods which you or your
agent collect from us is notified to us in writing at the time
of collection.
b) You notify us in writing of any loss or damage to the goods
within seven days of their delivery by us to their
In both cases, time limits are essential to the contract.
12. Our right to hold goods.
We have the legal right to withhold or ultimately dispose of some
or all of the goods until you have paid all our charges and other
payments due under this contract. These include any charges
that we have paid out on your behalf. While we hold the goods,
and wait for payment, you will be liable to pay all storage
charges and other costs incurred by withholding your goods and
these terms and conditions will continue to apply.
13. Our right to sell the goods.
On giving you 28 days notice we are entitled to require you to
move your goods from our custody and to pay all money due to
us. If you fail to pay all outstanding debts due to us, we are
entitled to sell or dispose of some or all of the goods without
further notice. The cost of the sale or disposal will be charged
to you. The net proceeds will be credited to your account and
any eventual surplus will be paid to you without interest.
14. Disputes.
You may not defer payment to us or set off any amount due to
us in the event of a claim or dispute.
15. Claims against us by third parties. (people other than you
or us)
You will have to pay any charges, expenses, damages or
penalties claimed against us in respect of the goods by a third
party unless you could prove that we were negligent. These
included parking charges that we may have to pay to do the
work, unless we have agreed otherwise in writing.
16. Our right to sub-contract the work
a) We may sub-contract some or all of the work to any other
b) If we sub-contract, this contract will still apply to you and
us. You agree to the terms set forth in Bills of Lading.
Consignment Notes issued by other carriers or
organizations involved in the removal, that we accept as
your agent and these conditions form part of this contract.
If no such terms and conditions are in existence, then our
liability will be set out in condition no. 8.

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